Userlike is an online chat service designed for websites and mobile applications. Users are provided a number of tools that help streamline the experience so they can correct issues or respond to inquiries efficiently. Pre-written message can be included to respond more quickly to common inquiries. The user can automatically invite visitors to a chat. A co-browsing function lets the user work directly with the visitor as they explore the website. An online form is also included so visitors can still submit questions when no one is manning the live chat. The application includes a dashboard client as well as compatibility with popular IM clients so the user can chat in a browser or directly from their desktop. A mobile version is also available.Show more screenshots »
Userlike was founded in June of 2011. The application has earned high marks for the most part, although some reviewers felt improvements could be made. The service lacks in tracking and analytics. Also some issues were noted when users signed in to both the web client and their desktop IM. The interface looks professional but isn’t as intuitive as it could be. A free trial is available so users can try Userlike before committing to a subscription. This might be a great option for anyone who likes the extra features but isn’t sure about the other issues experienced by previous users.
There are a number of enticing features included in Userlike. The pre-made messages are very easy to create and allow users to operate more quickly when responding to common questions. Userlike also integrates with a long list of third party applications, including Firefly, Shopify, Desk.com, ZenDesk, HighRise, SalesForce, SugarCRM, Central Station CRM, Chat Frame, Java Script API, WordPress, Magento, Pretashop, Drupal, xtCommerce, Shopware and MijnWinkel.
Userlike offers a clean, decently organized user interface. The visitor’s interface is visually appealing although it isn’t always the most convenient, especially for visitors who may not have much internet experience. For example, there is no minimize button even though the visitor can close and reopen their chat. To some, it may appear as though the chat has been closed completely.
New users can create a Userlike account by clicking the blue “Free Trial” button in the upper right hand corner of the homepage. A form appears on the following page asking the user to provide a company or website URL, first and last name, username, email address and a password. A second blue button is available below the form for users who prefer to sign in with a Facebook account. Those who submit the form are advised that an activation email will be sent to their inbox and must be accessed to complete registration and sign in.
Userlike offers there subscription options to users. The cheapest is the Team plan which costs $37 per month and includes access for up to three operators, use of three widgets, contact forms, automatic invites, CRM integration, team functions, iOS integration, white label features and phone support. The Corporate plan costs $102 per month and upgrades to five operators and five widgets. The Enterprise plan costs $206 per month and includes up to 10 operators and 10 widgets.
Userlike is a pretty good chat service for small to medium size businesses and organizations. There are a number of convenient features, even though the application has some shortcomings. The subscriptions may be a little on the high side for a startup while the largest plan may not meet the needs of a large company. Users should take advantage of the two week free trial to make sure that Userlike offers what they need.